At LUMIèRE of the World, every piece is created with purpose, care, and intention. We aim to deliver your order smoothly while ensuring fairness, transparency, and respect for every customer.

Shipping Policy

Order Processing

  • All orders are carefully prepared and processed within 2–5 business days.

  • Orders are processed Monday to Friday (excluding UK public holidays).

  • Once dispatched, you will receive a confirmation email with tracking details (if applicable).

Shipping Locations

  • We currently ship within the United Kingdom and select international destinations.

  • International delivery times may vary depending on location and customs processing.

Estimated Delivery Times

  • UK Orders: 3–7 business days

  • International Orders: 7–21 business days (depending on destination)

Please note: Delivery times are estimates and may be affected by factors beyond our control.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location and order size.

  • Any customs duties, import taxes, or additional charges for international orders are the responsibility of the customer.

Returns Policy

We want you to feel at peace and confident in what you wear. If something isn’t right, we’re here to help.

Returns Eligibility

You may request a return if:

  • The item is unworn, unwashed, and in its original condition

  • All original tags and packaging are intact

  • The return request is made within 14 days of receiving your order

Non-Returnable Items

  • Items worn, washed, damaged, or altered

  • Sale or discounted items (unless faulty)

  • Items returned after the 14-day return window

How to Request a Return

  1. Email us at donnax143cld@hotmail.co.uk with your order number and reason for return

  2. Our team will guide you through the return process

  3. Once approved, send the item back to us as instructed

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Original shipping fees are non-refundable.

Faulty or Incorrect Items

If you receive a faulty or incorrect item:

  • Please contact us within 48 hours of delivery

  • Include photos and your order number

  • We will arrange a replacement or refund at no additional cost

Faith & Fairness

As a faith-based brand, LUMIèRE of the World is committed to integrity, honesty, and grace in all dealings. Every concern is handled with care and respect.